SAP Knowledge Base Article - Public

2549585 - Unable to Use Pro forma Invoices With the Goods Stated for Customer Returns

Symptom

While trying to generate Pro forma Invoices with the Goods Stated for Customer Returns, Error message is shown.

Determining item type with parameters Outbound Delivery, Delivery Return Item, Increase not Possible.

Reproducing the Issue

  1. Go to Outbound Logistics Work Center.
  2. Navigate to Outbound Deliveries View.
  3. Select Return to Customer Delivery ABC (ABC refers to Retrun to Customer Delivery No)
  4. Select Pro Forma Invoice.

Following error message is triggered.

Determining item type with parameters Outbound Delivery, Delivery Return Item, Increase not Possible.

Cause

You can only create a pro forma invoice if the following prerequisites are fulfilled:◦

     Outbound delivery is consistent, and not cancelled
     Sales order must be consistent and is not rejected
     Sales quote must be consistent, open, approved, and not cancelled

Pro Forma Invoice does not support the following scenarios listed below.

     Service scenarios
     Return to Supplier
     Intracompany Stock Transfer

 

Resolution

In this case Return to Customer is linked to Service Scenario, Hence this is not supported.

This is the system behaviour as designed.

Keywords

KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802