2549178 - After trying to import a Canvas Report on Report Center an error is presented

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2549178 - After trying to import a Canvas Report on Report Center an error is presented


While trying to import canvas report an error appears: error message: "Error occurred while importing artifact".


  • SAP SuccessFactors Workforce Analytics
  • Report Center 

Reproducing the Issue

  1. Select the Reporting tab
  2. Select Import
  3. Select XML file desired
  4. Select Import again
  5. An Error is generated


There are two causes for this issue. The user do not have RBP permissions or permissions of the Analytics Admin or the "Default Auto Create User Role" is not set correct on the analytics so the user cannot access the ORD reports.


Check if the user receiving the error can create a new Report - Canvas report in Report Center.

  • If not, please check permissions for this user on the "View User Permissions" on the admin center. The permission under "Analytics Permissions" must be enabled. They will need Report Canvas editing or Report Canvas Administration permissions to import.
  • The second solution is to set the default role on the analytics admin. Please note that only the user who was the first to login to the analytics and has the implementation partner role on the analytics admin is able to make this change. It is required to go to:
  1. Access to Online Report Designer using Analytics / Reporting tab.

  2. Select Admin (available top right)

  3. Select "Roles Maintenance".


     4. Click on Roles (to open all roles available)

     5. Select a role

     6. Select a tools > Edit current role > Settings

     7. Set as default

See Also

 KBA 2397730


Advanced Reporting - ODS - Realms - EC Data - Employee Central - Error occurred while importing artifact - ORD - Import reports , KBA , LOD-SF-ANA-RCT , Report Center , Problem


SAP SuccessFactors HCM Core 1708 ; SAP SuccessFactors Workforce Analytics all versions