SAP Knowledge Base Article - Public

2549066 - Error Message When Download a Report to Xlsx or XML Format; Report can't be open - Please report an Incident.

Symptom

You are trying to export a report to XLSX or XML format, you receive an error message after the report is loaded:

Report can't be open - please Report an incident.

You may also get the same error Message when you send the report as E-Mail Attachments a Xlsx or XML format.

In both cases no report data is displayed and you can only close the report screen.

Environment

SAP Cloud for Customer

Reproducing the Issue

Scenario One:

  1. Go to the Work Center Business Analytics.
  2. Go to the View Design Report.
  3. Find and Open the report you would like to export.
  4. Click the COG Icon, select Download and choose Export to Excel(xlsx) or XML.

Scenario Two:

  1. Go to the Work Center Business Analytics.
  2. Go to the View Design Report.
  3. Find and Open the report you would like to send as E-Mail Attachments a Xlsx or XML format.
  4. Click on the COG icon, select send As E-Mail Attachments an Xlsx or XML format.
  5. Add a valid E-Mail address.

In both cases after some time the following error message shows up: Report cannot be open - report an incident.

Cause

in many cases the cause is due to the huge data that is being fetched in the report and that leads to a time out.

Report has more formatting information so the file size becomes big and during processing it leads to memory issues and these reported dumps are encountered.

Resolution

To avoid the Dump (time out) use the following options:

  • Use CSV Format and open it in Excel for the same amount of data. In case it is needed to see the data in XML or XLXS format,  please reduce the amount of records with a selection on some variables in the report to limit the data.
  • If you need to send the report as an E-Mail Attachment, broadcast the report and choose the CSV format.

Keywords

xlsx format, XML format, Export report, send Report as E-Mail attachment, Report cannot be opened, report an incident, , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To

Product

SAP Business ByDesign all versions ; SAP HYBRIS C4C CORE all versions