2548905 - Cannot change login method back to blank/null value

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2548905 - Cannot change login method back to blank/null value


  • User is unable to change Login_Method field from "SSO" or "PWD" back to null/blank Value via Employee Import.
  • After Import changes from  "SSO" or "PWD" value back to null/blank value do not take affect.
  • Changes from "SSO" to "PWD" or "PWD to SSO" or Blank/Null values to either "SSO" or "PWD" work.
  • But any value in Login_Method field back to blank will import but not take effect.


BizX Platform

Reproducing the Issue

  • Open the Employee export file.
  • Modify the users Login_Method you wish to change.
  • Change a users Login_Method from either SSO to Blank or from PWD to Blank

         sso_1.png   sso_2.png

  • Import the file.
  • Verify the import was successful.
  • Check if the changes made were applied in the application.
  • You will see that even though the import was a success, the values have not changed.


  • This is expected behavior.
  • We do not support updating the Login_Method from PWD or SSO to Blank via import at any time.
  • When a user Login_Method is blank the user is by default SSO.
  • Having a blank Login_Method is identical to having the Login_Method set to SSO.


  • If you want a user to login with SSO set the Login_Method to SSO.
  • If you want a user to login with password set the Login_Method to PWD.


Partial SSO SSO Import Login Method PWD Blank Login_Method , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-USR , User Management , Problem


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