SAP Knowledge Base Article - Public

2548905 - Cannot change login method back to blank/null value


  • User is unable to change Login_Method field from "SSO" or "PWD" back to null/blank Value via Employee Import.
  • After Import changes from  "SSO" or "PWD" value back to null/blank value do not take affect.
  • Changes from "SSO" to "PWD" or "PWD to SSO" or Blank/Null values to either "SSO" or "PWD" work.
  • But any value in Login_Method field back to blank will import but not take effect.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Open the Employee export file.
  2. Modify the users Login_Method you wish to change.
  3. Change a users Login_Method from either SSO to Blank or from PWD to Blank

    sso_1.png   sso_2.png
  4. Import the file.
  5. Verify the import was successful.
  6. Check if the changes made were applied in the application.
  7. You will see that even though the import was a success, the values have not changed.


  • This is expected behavior.
  • We do not support updating the Login_Method from PWD or SSO to Blank via import at any time.
  • When a user Login_Method is blank the user is by default SSO.
  • Having a blank Login_Method is identical to having the Login_Method set to SSO.


  • If you want a user to login with SSO set the Login_Method to SSO.
  • If you want a user to login with password set the Login_Method to PWD.


Partial SSO, SSO, Import, Login Method, PWD, Blank, Login_Method, Null , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-USR , User Management , Problem


SAP SuccessFactors HCM Suite all versions