SAP Knowledge Base Article - Public

2548822 - Completed Survey Answers Editable

Symptom

Survey is editable after completed

Reproducing the Issue

  1. Go to the Service workcenter.
  2. Go to the Work Tickets view.
  3. Open Ticket id XYZ (XYZ is ticket id).
  4. Go to Surveys tab
  5. Click on Survey hyperlink (Where status is completed)

Survey answer is editable

Cause

Currently we don't have lock status for completed survey. It can be changed anytime.

Resolution

This is the current behavior of system.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708