2548709 - Leads are Not Editable in Marketing

SAP Knowledge Base Article - Public

2548709 - Leads are Not Editable in Marketing

Symptom

In the Marketing workcenter, Leads that have been rejected and have not been handed over are no longer editable.  

Reproducing the Issue

  1. Go to the Marketing workentre.
  2. Go to the Leads view.
  3. Show all Leads and use the Filter function to filter for Leads with Rejected Status.
  4. Select one of the leads with Rejected status.
  5. The Edit button is greyed out.
  6. Go into the Lead.
  7. The View All button is greyed out. 

Cause

Certain restrictions apply when editing leads that have been accepted or rejected:

  1. Leads rejected by a marketing employee in the Marketing workcenter can no longer be edited. They are not visible in the New Business workcenter either.
  2. Leads accepted or rejected by a sales employee in the New Business workcenter can no longer be edited by a marketing employee in the Marketing workcenter. However, if required, a sales employee can edit such leads in the New Business workcenter.

Resolution

This is the expected system behaviour.
Please refer also to the Help Center Document: Quick Guide for Leads (in Marketing).

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP BUSINESS BYDESIGN 1708