SAP Knowledge Base Article - Public

2548400 - Getting Started with the Cloud Availability Center (CAC)


  • Cloud Availability Center is live for SAP SuccessFactors customers
  • How to get started with the Cloud Availability Center (CAC)



As of September 29, 2017 the Cloud Availability Center is live for SAP SuccessFactors customers. The Cloud Availability Center is a personalized dashboard that provides a consolidated view of service availability and performance, and service level agreements (SLAs) presented through the SAP One Support Launchpad. The Cloud Availability Center offers a personalized dashboard view of the status of your SAP SuccessFactors cloud products; with the purpose of providing you with up-to-date status on incidents (service disruptions / interruptions) occurring with your products. Your S-User personalization in the Launchpad gives you a view of your products, the data centers, db pools, app pools, URLs, and tenants they reside on.

When you log into the Cloud Availability Center you will see the status of your SuccessFactors Production environment only. Test, QA and Preview environments are not accessible.

If you are licensed for other cloud products they will not be accessable as the Cloud Availability Center is only available for SAP SuccessFactors products. SAP Business ByDesign, SAP Hybris Cloud for Customer, SAP Integrated Business Planning, SAP S/4 Hana Cloud and SAP Cloud Platform Integration are in Beta. See the Cloud Availability Center User Guide for Customer Beta for details.

See the SAP Cloud Availability Center Support Portal page for the most recent information.

The modules in the Cloud Availability Center (optimized for your time zone) delivers an at-a-glance view providing:

  • Current Cloud Solution Status 
  • Event Calendar 
  • Notification History 
  • Latest News


Logon the SAP ONE Support Launchpad

On your Home page under SuccessFactors - Administration, locate the Cloud Availability Center tile. If you do not see the tile, see KBA 2348668 on how to activate a tile.


Click the tile to launch the Cloud Availability Center

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When you first log onto the Cloud Availability Center, you will be presented with the status of your data centers based on your local time zone. All status, notification date, and times impacting your product(s) will be calculated for your time zone.


Example: If your SuccessFactors Learning Management System solution resides in the DC8 Ashburn, VA USA data center and your computer system is on Pacific Standard Time (PST), then maintenance scheduled for the data center, scheduled on Eastern Standard Time (EST), will be recalculated for PST. If maintenance is scheduled for Saturday from 01:00 to 07:00 hours EST, the Cloud Availability Center will display Friday, 22:00 to Saturday, 04:00 hours PST.

Refresh Function Refresh the Cloud Availability Center to get the latest status indicators, event calendar, and news. The Cloud Availability Center provides a last update time to let you know when the latest information was loaded. You can refresh the screen by clicking the refresh icon to the right of the Last Update: date and time fields.


Product drop-down menu Choose the SAP SuccessFactors product from the Choose a cloud solution drop-down menu at the top-center of the screen:


Note: You will only be able to view production SuccessFactors products and environments. Other SAP cloud products will be available in future releases. Choose Account drop-down menu If your S-user account is permissioned to view installations/products in your company’s parent or subsidiaries, choose your other account(s) to view other SAP cloud product status from the Choose Account drop down menu at the top left center of the screen:


THE CLOUD AVAILABILITY CENTER MODULES The Cloud Availability Center has 5 modules for each product solution:

  1. Service Status
  2. Current Cloud Solution Status
  3. Event Calendar
  4. Latest News
  5. Notification History


See Also

See User Guides and FAQ linked here for furthur details


SLA, DC dashboards, DC down, DC maintenance, Service availability, Data Center down 2348668 - How to activate a tile from the tile catalogue , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To


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