SAP Knowledge Base Article - Public

2548391 - Analytics ORD took too long to respond

Symptom

Analytics ORD is not loading and an error message appears after 5 minutes: "analytics took too long to respond"

Environment

SuccessFactors Workforce Analytics (ANA) - All versions

Reproducing the Issue

  1. Go to Analytics > Analytics
  2. The page stucks on loading
  3. After 5 minutes you see the error "analytics took too long to respond"

URLDown.png

Cause

This is an intermitent issue. Due to connection problems the ORD receives a timeout and fails to open.

Resolution

  • Check internally with your IT department if there is a timeout restriction or any other issue in the network.
  • Open ORD again and use a different browser if possible.
  • If you are still not able to open ORD please contact the SAP support.

Keywords

Analytics ORD took too long to respond timeout can not open , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , Problem

Product

SAP SuccessFactors Workforce Analytics all versions