2548385 - Unable to attach document while record learning external events when e-signature is enabled

SAP Knowledge Base Article - Public

2548385 - Unable to attach document while record learning external events when e-signature is enabled

Symptom

While record learning external event as a user we are unable to attach document when e-signature is enabled.

Environment

Successfactors LMS

Learning Management System

Reproducing the Issue

Login to LMS as Admin.

Navigate to System Admin > Configuration > Global Variables


Check "Enable electronic signatures and Enable electronic signatures for an external event" under Electronic Signature Settings.


Now login to LMS as Learner/User

  • Click Record Event
  • Select External
  • Enter External Event Description > Next till step finish
  • click finish
  • It navigates to e-signature page. However, there is no option to attached a document.
  • If electronic signatures for the external event is disabled. after finish step, it has an option to attach an external document.

Cause

This is expected behaviour

Resolution

This is expected behavior, adding attachments is not supported when recording completion for internal or external event that requires e-signature.

We are working on an enhancement on this and current plan is to add it in future releases where it will allow users to attach documents to internal or external event that requires e-signature.

Keywords

e-signature, record learn external event, attachment while record learning external event , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508