2547679 - INTERNAL ERROR OCCURED check MPL ID AFne8F7uXXQcjYklezUf20J71c_q in message monitoring HCI

SAP Knowledge Base Article - Public

2547679 - INTERNAL ERROR OCCURED check MPL ID AFne8F7uXXQcjYklezUf20J71c_q in message monitoring HCI

Symptom

 Outgoing message failed in C4C Communication Arrangement .

An internal error occurred. For error details check MPL ID AFne8F7uXXQcjYklezUf20J71c_q in message monitoring

 

Cause

 

Message failed in HCI with MPL ID AFne8F7uXXQcjYklezUf20J71c_q

 

Error :- org.apache.cxf.transport.http.HTTPException: HTTP response '401: Unauthorized' when communicating with http://host:port/sap/bc/srt/idoc?sap-client=xyz

Resolution

 

Please check the username and password/client certificates maintained in HCI Ilfow in order to authorize to process message in ERP

 

1.Please check if the HCI client certificates are correctly added in ERP strust

2. Assign these client certificates to the user in ERP

 

 

If all the above settings are correct, please collect the ERP ICM trace to find the real rootcause of the issue

 

 

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Hybris Cloud for Customer 1711