Where to find Service Level Agreement for Cloud Services.
SAP Hybris Cloud for Customer and SAP Business ByDesign
Kindly follow the below steps to look at the SLA documentation.
1.Login to www.sap.com
2.Go to About tab
3.Go to SAP Agreements
4.Navigate to "SAP Cloud Services Customers"
5.Under it, you can see Second section "Cloud Service Description"
6.Click on Service Level Agreement
7.You can select the language version whichever you want and can download the document
You can also refer to the direct link:https://www.sap.com/about/agreements/cloud-services.html?search=service%20level%20agreement<(>&<)>sort=title_asc<(>&<)>tag=language:Englishdocumentation.
Service Level Agreement for Cloud Services, SLA, SAP Agreements. , KBA , SRD-CC , Cross Components , How To