SAP Knowledge Base Article - Public

2547656 - Where to find Service Level Agreement for Cloud Services

Symptom

Where to find Service Level Agreement for Cloud Services.

Environment

SAP Hybris Cloud for Customer and SAP Business ByDesign

Resolution

Kindly follow the below steps to look at the SLA documentation.

1.Login to www.sap.com
2.Go to About tab
3.Go to SAP Agreements
4.Navigate to "SAP Cloud Services Customers"
5.Under it, you can see Second section "Cloud Service Description"
6.Click on Service Level Agreement
7.You can select the language version whichever you want and can download the document

You can also refer to the direct link:https://www.sap.com/about/agreements/cloud-services.html?search=service%20level%20agreement<(>&<)>sort=title_asc<(>&<)>tag=language:Englishdocumentation.

Keywords

Service Level Agreement for Cloud Services, SLA, SAP Agreements. , KBA , SRD-CC , Cross Components , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer all versions