SAP Knowledge Base Article - Public

2547638 - Error occurred while fetching reports - Report Center

Symptom

While accessing the Report Center an error "Error occurred while fetching reports!".

Home > Reporting produces error below

KB - Report center error.png

Environment

  • SAP SuccessFactors Workforce Analytics
  • Report Center

Reproducing the Issue

  1. Go to Reporting on the dropdown;
  2. Error is noticed.

Resolution

  1. Login to application
  2. Disable ReportCenter (Disable all three switches from Manage reportCenter page)
  3. Logout from application
  4. Login again
  5. Go to upgrade center > Upgrade ReportCenter (this will upgrade the instance with the proper configuration)
  6. Logout from application
  7. Wait for few minutes and Open the report Center page and check the reports are listing in report listing page without any error

Keywords

solr - report center - error while , KBA , LOD-SF-ANA-RCT , Report Center , Problem

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors Workforce Analytics all versions