When trying to edit an LMS Instructor's VLS Settings and then add an Adobe Connect account, it produces the error below:
The user account could not be created on ADOBE VLS Server. Please try again later or note the error and contact your VLS administrator.
SuccessFactors Learning Management System (LMS) - All Supported Versions since b1602
Reproducing the Issue
- Go to an instructor account
- On the "VLS Settings" tab, try to add an existing Adobe Connect Account / create a new Adobe Account
- Error message displays
- Try the resolutions suggested in section 5 and 5.1 of KBA: 2341420
- If that does not work, then ask the customer to check the role in Adobe Connect.
- Just like in LMS, Adobe Connect Users also have associated roles to them. It's possible that the affected user only has a role called "Learner" or "User", when in LMS that same user is an "Instructor". These roles have different permissions.
- In Adobe Connect, change the role of the user to "Instructor".
- Go back to LMS. Go to the Instructor and try to add the Adobe credentials again and it should now be working.
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