2547179 - User Connector - SF not updating the user's Organization field

SAP Knowledge Base Article - Public

2547179 - User Connector - SF not updating the user's Organization field

Symptom

Change in the Department/Organization in BizX is not getting updated in LMS via the User Connector - SF.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. User's Department in BizX is Mapped to Organization in LMS
  2. The user's Department is changed in BizX
  3. The employee export sends this updated data via the feed file for the User Connector SF to process.
  4. The Connector processes the file and still does not update the user's organization in the user record.
  5. No Exceptions are seen in the Results for the Connector run for the users for whom the data was not updated.
  6. ORG_ID is a reference field, so if the Organization ID is not present in LMS, the Connector should create the Organization , but it does not create it.

Cause

The default value for the orgDomain id is not configured in the CONNECTOR configurations properties file.

Resolution

  1. Navigate to System Admin > Configuration > System Configuration > CONNECTORS and search for the property sfuser.connector.defaultValue.orgDomainID=
  2. Set a default value for the orgDomain so that the Organization record which is not present in the system can be created in that domain.

If we do not have a value configured for this property, the connector will not be able to create an Organization record and hence update the user record with the new Organization data.

Keywords

ORG_ID, DEPARTMENT, User Connector - SF, orgDomainID, sfuser.connector.defaultValue.orgDomainID= , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning all versions