SAP Knowledge Base Article - Public

2546981 - Security Key - Troubleshooting Tips

Symptom

  • Error in Recruiter SSO
  • Error Real-time Job Sync.
  • When attempting to open the CSB Admin Tool you are redirected back to the instance home page.

Environment

SuccessFactors Recruiting Marketing

Cause

Security Key is not set correctly.

Resolution

-Ensure that the Security Key follows the rules:

  • At least 20 characters long
  • At least one upper and lower case letter
  • At least one numeric character
  • At least one special character/punctuation

-Ensure that the Security Key is the same in Command Center > Site Setup > SSO and in Provisioning > Service Provider Settings > Recruiting Marketing Settings. (For security reasons, the Key will be cleared after saving each time.)

-Ensure that the Security Key is unique (not used in another instance).

See Also

 2342523 - API Credentials and Security Key - Recruiting Marketing

Keywords

  •  Unable to validate Single Sign On
  •  SSO
  •  CSB
  •  Recruiting Marketing (RMK)
  •  Security Key
  •  Real-time Job Sync
, KBA , LOD-SF-RMK-INT , Integrations with RCM, SSO, MOB, ONB etc , How To

Product

SAP SuccessFactors Recruiting all versions