SAP Knowledge Base Article - Public

2546441 - How to remove a free-floating item assigned to user which is a part of Program

Symptom

User was assigned free-floating item by mistake.

We would want to remove the item from the student/user's learning plan but remove check box does not appear in the admin view.

assigned_items.png

Environment

SAP Successfactors Learning

Learning Management System(LMS)

Reproducing the Issue

1.Login as admin

2.Navigate to Users

3.Search for the user ID

4.In the Related section, under 'Assigned Items' section, you will see that there are no Check box present to remove the item as seen in the screenshot above.

Cause

The item is assigned to the user is a part of a Program.

Resolution

The item is assigned to the user using an Assignment profile.

The item is a part of a program and hence cannot be removed from the Assigned Items section of the user record.

In order to remove the item from the user's record, you will have to remove the user from the Assignment profile and then propagate the changes so that the item also gets removed from user record.

In other words, you need to modify the Assignment profile rules in such a way that the user falls out of the criteria.Once this is done, propagate the changes in the Assignment Profile and this will remove the item from user's learning plan.

Keywords

free-floating item,item assigned through Assignment Profile(AP),item is a part of program,program,Remove chcekbox not shown in Assigned items,admin cannot see checkbox,checkbox , KBA , LOD-SF-LMS-ITE , LMS Items , LOD-SF-LMS-ASP , LMS AP , Problem

Product

SAP SuccessFactors Learning all versions