SAP Knowledge Base Article - Public

2546205 - Error "The remote server could not be found. Please check that the Live Data connection details are correct" appears when creating a Live Connection to SAP Hybris Marketing

Symptom

Error "The remote server could not be found. Please check that the Live Data connection details are correct" appears when creating a Live Connection to SAP Hybris Marketing

Environment

  • SAP Analytics Cloud 2017
  • SAP Hybris Marketing - S/4HANA Cloud Edition

Reproducing the Issue

For a complete step-by-step guide, visit the complete guide on Hybris integration with SAP Analytics Cloud.

  1. Connect SAP Analytics Cloud (SAC) to SAP Hybris Marketing Cloud Identity Provider (IdP).
  2. Create a Live Data Connection to SAP Hybris Marketing Cloud in SAC.
    => Error "The remote server could not be found. Please check that the Live Data connection details are correct" appears.

Cause

You are not logging on to SAC by using your SAP S/4HANA IdP user credentials.

Resolution

Log off SAC and then re-log on using your SAP S/4HANA IdP user credentials.

See Also

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Keywords

Hybris, Marketing, S/4HANA, S4HANA, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, SBOC, SAC, SAP BusinessObjects Cloud, Business Objects, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, IDP, user
, KBA , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , Problem

Product

SAP Analytics Cloud 1.0