2546134 - How to Mass Update the Email of all Users - Onboarding

SAP Knowledge Base Article - Public

2546134 - How to Mass Update the Email of all Users - Onboarding

Symptom

  • Customer wants to mass update the email of all Onboarding users by a script in back end.
  • Mail notifications are being received by users / candidates in Test / Stage instance (for testing purposes).

Environment

  • SuccessFactors Onboarding

Cause

  • Personal or enterprise mail are configured for users / candidates.
  • Mailing Options are enabled in Super Admin.
  • Email address of the affected user may be setup in the "Default Email Address" field in Mailing Options in Super Admin.

Resolution

  1. In Super Admin, go to Mailing Options of your Instance.
  2. Check if "Mail Redirecting Enabled" option is ticked. If this is not enabled, it will be sent to the respective mail of the user / candidate.
  3. Check the value of the "Default Email Address" field. Note that if the option in Item # 2 is checked, all mail notifications will be sent to the mail specified in the "Default Email Address" field.

 Mail_Redirect_KBA.PNG

Note: The proper approach is to use "Mailing Options". It is not suggested to use a script to mass update the email of all users.

Here are the following reasons why:

  • There is already an existing feature in Super Admin which caters this purpose.
  • Running a script will change the database directly which is very difficult to restore in case of any problems.
  • All new hires that will be created after running the script will not be affected. Thus, resulting to the same problem.

Keywords

  • notifications
  • emails
  • onboarding
  • mailing options
  • mass update
  • script
  • back end
, KBA , LOD-SF-OBD , Onboarding , How To

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508