2546125 - Unable to search for curricula with the User Needs Mgmt tool

SAP Knowledge Base Article - Public

2546125 - Unable to search for curricula with the User Needs Mgmt tool

Symptom

You are not able to see all curricula when trying to assign a curriculum to a user with the User Needs Mgmt tool.

Environment

SuccessFactors LMS

Reproducing the Issue

  1. On the Learning Administration, go to Users > Tools > User Needs Mgmt
  2. Select Add Curricula and click 'Next'
  3. Add the users you want to assign the curriculum and click 'Next'
  4. Click 'Enter Curriculum ID or add one or more from list.'
  5. When you search for the curricula, the system is not listing all the curricula you have, or not bringing any result at all

Cause

You have a domain restriction applied on the following workflow:

  • Assign Curricula To User (domain restricted by Curricula)

Resolution

You will need to review your roles and workflows to identify where the workflow is and which domain restriction is being applied.

This can be solved by removing this workflow from the role, or by removing the Domain Restriction applied to the workflow.

If you want to remove the Domain Restriction:

  1. From Learning Administration, go to System Admin > Role Management
  2. Search for the role being used by the admin facing the issue and click the 'Edit' icon
  3. Go to the 'Workflow Restr.' tab.
  4. Expand the 'User Management' section and search for the workflow 'Assign Curricula To User (domain restricted by Curricula)'
  5. Remove the Domain Restriction applied.

If you want to remove the workflow:

  1. From Learning Administration, go to System Admin > Role Management
  2. Search for the role being used by the admin facing the issue and click the 'Edit' icon
  3. Go to the 'Workflows' tab.
  4. Expand the 'User Management' section and search for the workflow 'Assign Curricula To User (domain restricted by Curricula)'
  5. Check the 'Remove' option and click 'Apply Changes'

If you work with multiple roles, you can add this workflow and apply the domain restriction in the other roles as well to control which curricula the admins will have access to assign.

See Also

2355788 - Domain restrictions behavior

2497466 - Add Workflows to a Role

Keywords

domain, domain restriction, role, workflow, curricula, curriculum, user needs mgmt , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning all versions