SAP Knowledge Base Article - Public

2545907 - Docusign Login Issue while setup in Onbording

Symptom

Error message in Docusign ESignatute - Feature -Onboarding

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Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

Navigate to Onboarding => Features
enabled Docusign and enter credentials
Error message is received while enabling the same.

Cause

Wrong data was entered

Resolution

Please check following steps

  1. Onbording- Settings - Feature - Docusign
  2. Select authentication -  Use standard credentials details
  3. Use exact ID (with dashes) from DocuSign Account

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Please find this information in your Docusign Account

das3.png

If  you select ''Add outside signing support'' =Yes, please make sure that Feature Docusign Connect is activated. Please contact Docusign Team to activate it.

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Keywords

Docusign, Login, Feature, Onboarding , KBA , LOD-SF-OBD-DSN , DocuSign , Problem

Product

SAP SuccessFactors HCM Core 1708