SAP Knowledge Base Article - Public

2545659 - Some External Keyboard Action is Not Working in the IPAD C4C App


Some customer will use the external keyboard which connect to their Ipad. Some external keyboard actions do not work. 

Reproducing the Issue

1. Login to C4C on IPAD App with external keyboard connected to IPad.

2. Go to Accounts Workcenter in the table view click on any columns to filter, enter the filter criteria and try to press Enter on external keyboard, system does not recognize the 'Enter' action. 


UI5 doesn't officially support external keyboards on iPad. So currently this "Enter" button action is not supported by SAP UI5. 


Such function will be supported in future release.


KBA , SRD-CC , Cross Components , Product Enhancement


SAP C4C ADDINS 1905 ; SAP Cloud for Customer add-ins 1902 ; SAP Hybris Cloud for Customer 1708