SAP Knowledge Base Article - Public

2545501 - Identity Provider could not process the authentication request received error after changing custom IdP in SAP Analytics Cloud

Symptom

Changing the custom identity provider (IDP) makes SAP Analytics Cloud tenant unaccessible and the following error occurs:

  • Identity Provider could not process the authentication request received. Delete your browser cache and stored cookies, and restart your browser. If you still experience issues after doing this, please contact your administrator.
  • It seems your profile is not configured for this system. Please contact your system administrator, or end this session and try again later.

Environment

  • SAP Analytics Cloud 2017.18.2

Reproducing the Issue

  1. Logon to SAP Analytics Cloud.
  2. Notice the error on the logon page.

Cause

Incorrect sequence of changing authorization from custom IDP1 to custom IDP2.

Resolution

  • Please contact SAP Analytics Cloud Product Support at component LOD-ANA-BI via Expert Chat or Incident.
    1. Cloud operations team will change authentication method to "SAP Cloud Identity (default)".
    2. Change the authentication method to "SAP Cloud Identity (default)" on the tenant side as well.
      1. Logon to the tenant.
      2. Go to System >> Administration >> Security.
      3. Edit and select "SAP Cloud Identity (default)".
      4. Save.
      5. Confirm the pop-up.
    3. Follow "Enabling SAML Single Sign-On (SSO)" to change authentication to the new IDP.

  • Next time, if you are planning to change your Custom IDP:
    1. Logon to SAP Analytics Cloud.
    2. Go to System >> Administration.
    3. Revert authentication method to "SAP Cloud Identity (default)".
    4. Follow "Enabling SAML Single Sign-On (SSO)" to change authentication to the new IDP.

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, SAP BusinessObjects Cloud, Business Objects, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0