SAP Knowledge Base Article - Public

2545461 - Custom fonts in Career Site Builder - Recruiting Marketing


  • What are the font files supported by Career Site Builder?
  • When trying to upload a custom font file into Career Site Builder, the process seems to work, but nothing happens and the font does not get uploaded.


SuccessFactors Recruiting Marketing (RMK) - Career Site Builder (CSB) versions

Reproducing the Issue

  1. Open Career Site Builder
  2. Open Global > Settings > Site
  3. Click on Open Custom Font Editor
  4. Click the plus (+) sign icon and select a font file to upload
  5. The load icon appears but then disappears and you are back on the Custom Font List.
  6. No error is shown but the font does not appear in the list


  • The custom font file size exceeds 500 kB (maximum size limit)


  • The custom font file format is not supported by Career Site Builder


The font size limit in Career Site Builder is 500 kB. Any larger font file will not be recognized by the editor and the upload will fail.

The only font file format currently supported by Career Site Builder is ".ttf" (TrueType). Font file format ".otf" (OpenType) is not supported by CSB at this time.

If you believe that bigger font sizes and different font formats should be accepted, please create an enhancement request according to the process outlined in the following articles:

  • 2230628 - Expected Behavior – Enhancement Request
  • 2090228 - How to submit enhancement requests for SAP SuccessFactors products

See Also

2510767 - Unable to upload a custom font in Career Site Builder

2400802 - Career Site Builder Custom Fonts not working in Internet Explorer - Recruiting Marketing


  • Font format not working
  • Upload / import custom font
  • Font size issues
  • Font file issues
  • Custom fonts in CSB 
  • .otf (OpenType) 
  • .ttf (TrueType)
, KBA , LOD-SF-RMK , Recruiting Marketing , How To


SAP SuccessFactors Recruiting all versions