You need to delete an attachment from a Supplier Invoice although the Delete button is greyed out.
Reproducing the Issue
- Go to Supplier Invoicing Work Center.
- Go to Invoices and Credit Memos View.
- Select the affected Supplier Invoice and click on Edit.
- Go to Attachments tab.
Here you will see that the Delete button is greyed out.
The affected Supplier Invoice is currently in Paid status. This means that all the Financial documents have already been posted and the document is fully posted. Hence, you will not be able to delete the attachment that is in the invoice.
This is the expected system behavior. It should not be possible to delete attachment in an invoice that is already posted since it could cause several inconsistencies.
Also, attachments are crucial information for invoice approval purposes and for future auditing. Hence, if the attachment is deleted after the Invoice is posted, then critical information will be lost.
It is the standard system functionality that it will not allow you to Delete and Replace the attachments once the Invoice gets Paid. The Delete and Replace buttons will be greyed out in such cases.
However, it is possible to delete/replace the attachments when the supplier invoice is still In Process or In Approval status.
If the attachment is incorrect, cancelling the Supplier Invoice and creating a new Supplier Invoice with the valid attachments is an approach.
KBA , AP-SIP , Supplier Invoice Processing , How To