2545256 - User search from Admin side results in Communication Error

SAP Knowledge Base Article - Public

2545256 - User search from Admin side results in Communication Error

Symptom

Admin perform user search, click on any user from search results and receive Communication Error

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Login as LMS Admin
  2. Go to Users -> Users -> Click on Search to search all users in the environment
  3. Click on any user id from search results
  4. It takes long time to load user records and results in Communication Error. Please refer below screenshot.

User Search Error.PNG

Cause

The issue is related to User custom column reference values.

Resolution

As per best practice suggested by Product Management Team it is recommended that

  • For values that are never reused/unique to each user, do NOT create referenced values.  These should be free-form text entry. In this case, do not use Referenced custom column.
  • For values that are reference lists, only use dropdowns when the lists are short (any more than 100 is not a good user experience).

Workaround :

To update drop down property, please use below steps:

  1. Login into LMS as Admin
  2. Go to System Admin -> Configuration -> Search Selectors -> Select Records per page=All
  3. Search for search selector "Custom Column User reference" and click on Edit
  4. You will find the configuration in the search selector  "dropDownEnabled"SearchSelectorConfig.png
  5. Update the configuration to change its value from true to false.    dropDownEnabled=false

Keywords

 unable to load users, communication error, lms, , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508