You have created the Project Invoice Request ABC for the Project XYZ(ABC represents the Project Invoice Request ID; XYZ represents the Project ID). ABC was fully processed with an Invoice Request and a Customer Invoice. The Customer Invoice was then followed up by a Credit Memo.
Now, when you create a new Project Invoice Request for the same project, the Net Value Already Invoiced on the Item level reflects the previously released Customer Invoice without deducting the amount included in the Credit Memo.
You are expecting the Net Value Already Invoiced to be back to 0 after the Credit Memo was posted.
Reproducing the Issue
- Go to Customer Invoicing work centre.
- Go to Projects view.
- Show All Projects.
- Find XYZ.
- Select New - Automatic Invoice Request.
- Click View All.
- Go to Items tab.
In Items details, the Net Value Already Invoiced reflects data from Invoice for which Credit Memo was posted. The amount included in the Credit Memo has not been deducted.
The system does not deduct the amount of the Credit Memo from the Net Value Already Invoiced in Project Invoice Requests.
This is expected system behaviour.
If you wish for the Customer Invoice amount to be deducted from the Net Value Already Invoiced, the invoice documents and the Project Invoice Request need to be cancelled. The Credit Memo does not revert the data.
We recommend that you always cancel the last document created first to ensure consistency in the system.
KBA , AP-SIP , Supplier Invoice Processing , How To