SAP Knowledge Base Article - Public

2544983 - Employee Support view not Visible in RUI

Symptom

You can see the Employee Support view in HTML but you cannot find it in RUI.

Reproducing the Issue

  1. Open the system in HTML5.
  2. Go to the Service work center.
  3. Go to the Employee Support view.
  4. Open the system in RUI.
  5. Go to the Service work center.

Result: You cannot see the Employee Support view in RUI.

Cause

The Employee Support view is not yet supported in RUI Client.

It is not possible for our Support Team to provide you additional information regarding the availability of this feature in a future release. For further information regarding your request please contact your sales contact (Account Manager/Customer Advocate/Solution Advisor).

Resolution

Please, use the HTML Client for working in the Employee Support view.

Keywords

KBA , SRD-CC , Cross Components , Product Enhancement

Product

SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1805 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711