SAP Knowledge Base Article - Public

2544732 - External request - total hours report

Symptom

The external request has its total hours field filled out (B.5. field), however when any report related to user learning history is generated (e.g.: Learning History report), it does not populate the total hours column.

Environment

Learning Management System Core

Reproducing the Issue

  1. External request created, completed and verified
  2. An item is created in the user's Items Completed section
  3. The report is generated the total hours column is not populated

Cause

It is working as expected. Today, there is no system standard report, in the admin or user side, that brings the total hours of an external training request.

Resolution

The table that stores the total hours is: pa_ext_learning_rqst. With it, It is possible to try to customize a report to bring such info from this table. Please, review the KBA 2379690 for more information related to the custom reports.

Also, it is possible to request an enhancement. We encourage you to submit it to have this functionality considered within future development cycles, you can do this on our Customer Influence portal at https://influence.sap.com/sap/ino/#/campaign/87. For detailed steps on how to raise an enhancement request please follow the attached KBA 2167560.

See Also

2379690 - Custom Reports for LMS
2167560 - Submit an Enhancement Request for LMS
2327231 - FAQ: what is the external request form?

Keywords

external request, total hours, report, column, blank, B.5. , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions