2544731 - Grade column is blank in Learning History Report

SAP Knowledge Base Article - Public

2544731 - Grade column is blank in Learning History Report

Symptom

User completes an item that has an online course. Score can be seen in the Object details but when you run Learning History Report, the grade column will be blank

Environment

SAP SuccessFactors Learning Management System - b1705

Reproducing the Issue

1.) Complete an item ( with a content object that has a quiz/exam)

2.) Run Learning History Report

Cause

The Record learning when all objects are complete is not supported for the Item score feature, AND should not be used at the same time as the "Record learning event when content passed" is used at the object level. These are competing settings... you need to pick one. The first setting will not pass any scores to the item, as we don't know which item score to pass. When you use the content object level setting, this becomes the object driving the completion, therefore is the one whose score is promoted to the Item

Resolution

Make sure that you only select one between "record learning event when content passed" and "record learning when all objects are complete".

These two options cannot be checked at the same time as it would cause inconsistent results.

After you make the changes, you need to reassign and user has to complete the course again for the grade to show in Learning History report

Keywords

Blank Grades, Blank Grade, Learning history report , KBA , LOD-SF-LMS-REP , Reporting Data , Problem

Product

SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708