SAP Knowledge Base Article - Public

2544602 - Please Use Not More Than 1 Party of Role Ship-To

Symptom

When creating a follow up document in a Ticket, the error message 'Please use not more than 1 party of role Ship-To' is triggered.

Reproducing the Issue

  1. Go to the Service work centre.
  2. Go to the Tickets view.
  3. Open the relevant Ticket ABC (ABC represents the Ticket).
  4. Select the Follow Up button.
  5. Select Create Opportunity/Create Sales Quote.
  6. The error message 'Please Use Not More Than 1 Party of Role Ship-To' is triggered.

Cause

Duplicate Ship-to Roles have been added to the Involved Parties facet of the Ticket.

Resolution

  1. Go to the Service work centre.
  2. Go to the Tickets view.
  3. Open Ticket ABC.
  4. Go to the Involved Parties facet.
  5. Select the Edit button.
  6. Delete the Duplicate Ship-To Party Role.
  7. Select the Save button.
  8. The document is now consistent and the issue is now resolved.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer all versions ; SAP HYBRIS C4C CORE all versions