2544498 - Lumira document based on BW stuck on "Starting Refresh" when refreshing via Lumira Desktop

SAP Knowledge Base Article - Public

2544498 - Lumira document based on BW stuck on "Starting Refresh" when refreshing via Lumira Desktop

Symptom

  • Refreshing a Lumira document based on BW gets stuck on "Starting Refresh..." phase

Environment

  • SAP Lumira Desktop 1.29
  • Microsoft Windows
  • SAP Business Warehouse (BW)

Reproducing the Issue

  1. Click on File > New
  2. Select "Download from SAP Business Warehouse"
  3. Acquire data via a Direct or Managed connection to BW
  4. Create a Lumira document
  5. Save the report to the BI Platform
  6. Click the Refresh button

Cause

  • Lumira Desktop 1.29 is a old version of product which is not as stable as the latest release
  • This issue has been resolved in Lumira Desktop 1.31.8

Resolution

  • Upgrade to Lumira Desktop 1.31.8

Keywords

Lumira Desktop BW Refresh , KBA , BI-LUM-SRV-DSK , Lumira Desktop / Lumira Server for BI Platform 1.x , Problem

Product

SAP Lumira, desktop edition 1.0