SAP Knowledge Base Article - Public

2544424 - Shipping Contact Party Role Displays All Contacts in the Object Value Selection

Symptom

When adding an Involved Party to a Ticket, the Shipping Contact Party Role displays all Contacts.

Reproducing the Issue

  1. Go to the Service work centre.
  2. Go to the Tickets view.
  3. Open any Ticket.
  4. Go to the Involved Parties facet.
  5. Select the Add button.
  6. Select Shipping Contact from the Role field drop down list.
  7. In the Party field, select the object value selection icon.
  8. All Contacts are displayed.

Cause

Shipping Contact Party Role is a Z-Party role. If any Z-Party configured by the end user is selected then the generic business partner value help is shown.

Resolution

This is expected system behaviour.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP C4C CORE all versions ; SAP Cloud for Customer all versions