2544108 - Error in Offline Player: "The Activation code is invalid or has expired"

SAP Knowledge Base Article - Public

2544108 - Error in Offline Player: "The Activation code is invalid or has expired"

Symptom

When activating the offline player using the activation code we get the below error:

offline-player.png

Environment

Successfactors LMS

Learning Management System

Reproducing the Issue

Step 1: Go to Home -> Learning -> Options & Settings -> Download Offline player & Install it locally.
Step 2: Click on Generate button to generate the code.
Step 3: Enter the code in offline player and click on Activate button, it gives an error - "The activation code is invalid or has expired".

Cause

This issue happens when you are using multiple tenants/instances for using the offline player application. As user data of the some other instance is still present in the local system and causing the issue.

Resolution

To resolve the issue, uninstall the application from the system and restart your system and reinstall the application. This should fix the issue.

NOTE: When uninstalling the application the system asks to delete user information so ensure you check the checkbox and uninstall:

Offline-player1.PNG

Keywords

 Offline player The Activation code is invalid or has expired Error installing offline player , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions