2544042 - Executive Review reflects rating different from form view

SAP Knowledge Base Article - Public

2544042 - Executive Review reflects rating different from form view

Symptom

  • Performance Rating on Executive Review mismatches with the Performance Rating on Compensation Forms
  • Performance Rating on Executive Review is showing Potential Rating unlike the Performance Rating on Compensation Forms

Environment

  • SAP SuccessFactors HCM Core
  • Talent Management
  • Compensation

Cause

  • Scenario 1 : Incorrect configuration of the rating type and scale in the rating sources section of the template.
  • Scenario 2 : It is because the ratings are changed after the forms are launched. 

Resolution

Scenario 1 :

  • The rating scale should be set to default and the scale should be left empty.
  • If you don't want to pull PM ratings in from a PM form or forms, select a scale from the drop down menu. Note that the default scale is ascending, with 1 being the lowest and 5 the highest rating. Rating scales are defined in Performance Management.
  • Use "Default" rating type to pull the default rating from the performance review. In most cases, this is the same as the overall performance rating. 

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Scenario 2 :

  • Click on "Update all Worksheets" under Manage Worksheets in the template.
  • Please refer to KBA 2084675.

Keywords

Rating Source , SF , Success Factors , wrong rating , incorrect performance rating , KBA , LOD-SF-CMP-EXR , Executive Review , Problem

Product

SAP SuccessFactors HCM Core all versions