SAP Knowledge Base Article - Public

2544027 - Failed to call SAP Analytics Cloud agent in SAP Analytics Cloud (BOC)


  • Failed to call SAP Analytics Cloud agent in SAP Analytics Cloud


  • Please verify SAP Cloud Platform Cloud Connector connection status under the SAP Cloud Platform account that linked to your SAP Analytics Cloud system.  If connected, please contact SAP Support regarding backend connectivity issue. HTTP Status: 503, PATH: /service/api/epm/unx
  • Compruebe el estado de conexión de SAP Cloud Platform Cloud Connector en la cuenta SAP Cloud Platform vinculada a su sistema SAP Analytics Cloud. Si está conectado, póngase en contacto con el Soporte de SAP en relación con un problema de conectividad del back end. Estado HTTP: 503, RUTA: /service/api/epm/unx

Yo may also notice the message in the SAP Cloud Connector administration screen:

  • no active resources available (check Cloud To On-Premise/Access Control)


  • SAP Analytics Cloud
  • SAP Cloud Connector

Reproducing the Issue

  1. Install and Configure SAP Cloud Connector per
  2. Install and Configure SAP Analytics Cloud agent per
  3. Connect to SAP Analytics Cloud tenant.
  4. From the "Main Menu" select "System > Administration".
  5. Click "Datasource Configuration".
  6. Click "Check configuration".
  7. Notice the errors in the symptom section above.


URL Path under Resources Accessible on ACCESS CONTROL tab of Cloud To On-Premise in SAP Cloud Connector is incorrect.


  1. Connect to SAP Cloud Connector (https://localhost:8443, etc.)
  2. Expand the Subaccount being used for SAP Analytics Cloud
  3. Click "Cloud To On-Premise"
  4. Select the Mapping Virtual To Internal System entry for SAP Analytics Cloud agent
  5. Change the URL Path to /C4A_AGENT/

However, if all these steps have been completed successfully and the problem persists, please create an incident within the LOD-ANA-BI component, as further SAP Operations configuration may be required.

See Also

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SAP Analytics Cloud 1.0