2544027 - Failed to call SAP Analytics Cloud agent in SAP Analytics Cloud (BOC)

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2544027 - Failed to call SAP Analytics Cloud agent in SAP Analytics Cloud (BOC)


Failed to call SAP Analytics Cloud agent in SAP Analytics Cloud (formerly known as SAP BusinessObjects Cloud / BOC)


  • SAP Analytics Cloud
  • SAP Cloud Connector

Reproducing the Issue

  1. Install and Configure SAP Cloud Connector per https://help.sap.com/doc/00f68c2e08b941f081002fd3691d86a7/release/en-US/ae39ab60b1154c179e2baabd26aa249c.html
  2. Install and Configure SAP Analytics Cloud agent per https://help.sap.com/doc/00f68c2e08b941f081002fd3691d86a7/release/en-US/7cb6ffb38c294a5c871d6cc6ad5b1b36.html
  3. Connect to SAP Analytics Cloud tenant
  4. From the "Main Menu" select "System > Administration"
  5. Click "Datasource Configuration"
  6. Click "Check configuration"
  7. Notice the error


URL Path under Resources Accessible on ACCESS CONTROL tab of Cloud To On-Premise in SAP Cloud Connector is incorrect


  1. Connect to SAP Cloud Connector (https://localhost:8443, etc)
  2. Expand the Subaccount being used for SAP Analytics Cloud
  3. Click "Cloud To On-Premise"
  4. Select the Mapping Virtual To Internal System entry for SAP Analytics Cloud agent
  5. Change the URL Path to /C4A_AGENT/

However, if all these steps have been completed successfully and the problem persists, please create an incident within the LOD-ANA-BI component, as further SAP Operations configuration may be required.

See Also

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SAP Analytics Cloud 1.0