SAP Knowledge Base Article - Public

2543909 - Organize Visits into a Route

Symptom

This document describes why user cannot create a visit tour.

Reproducing the Issue

To reproduce the issue, the user needs to adapt the page layout and hide or disable the Tours work view.

After that, to reprdouce you can follow the steps:

  1. Go to Visits work center.
  2. Go to Visits Planner View.
  3. Select more button.

 In this time we just can select New Visit. The options "Create Visit Tour" and "Add account to a visit Tour" are unavailable.

Cause

After 1502 upgrade, routes replace tours. Then, when the Tours Work View is hidden, theses itens would be unavailable to select.

Resolution

To solve the problem with tours, the user can organize a visit into a Route.

  1. Go to Routes work center.
  2. Click on New Route.
  3. Create and open the new Route.
  4. Go to overview tab.
  5. Select add on proposed visits.
  6. Select the accounts that you want to create a route.
  7. Select actions and activate the route.
  8. Select actions button and generate visits.


After generate visits, the user's name will appears as the organizer for all visits in the route because user organized the route.

 

 

 

 

See Also

SAP Help Center - Working with Routes

Keywords

KBA , LOD-CRM-ACT-VST , Visit Planning , Bug Filed

Product

SAP Cloud for Customer 1802 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711