SAP Knowledge Base Article - Public

2543861 - The Partner Role Returns no Results in the Involved Parties Facet of an Opportunity

Symptom

In the Involved Parties facet of an Opportunity, the Partner role object value selection does not return any results.

Reproducing the Issue

  1. Go to the Sales work centre.
  2. Go to the Opportunities view.
  3. Open any relevant Opportunity.
  4. Navigate to the Involved Parties facet.
  5. Select the Add button.
  6. In the Role field, select Parter from the drop down menu.
  7. In the Name field, select the Object Value Selection.
  8. No records found.

Cause

You do not have any Partner maintained in the Partners work centre.

Resolution

  1. Go to the Partner work centre.
  2. Go to the Partners view.
  3. Select the New Button.
  4. All the Partner informaiton can be maintained here.
  5. This will then be visible in the Partner object value selection in the Involved Parties facet of the Opportunity.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP C4C CORE all versions ; SAP Cloud for Customer all versions