2543693 - Save Failed error when Releasing a Customer Invoice

SAP Knowledge Base Article - Public

2543693 - Save Failed error when Releasing a Customer Invoice

Symptom

You have created a Customer Project Invoice Request XYZ (XYZ represents the Customer Project Invoice Request ID) and released the Customer Invoice ABC (ABC represents the Customer Invoice ID) associated to it.

The Project Invoice Request has been cancelled but the Customer Invoice is still in status Released.

When you try to release the Cancellation Invoice for the invoice ABC, you get the error Save Failed.

Reproducing the Issue

  1. Go to Customer Invoicing work centre.
  2. Go to Project Invoice Requests view.
  3. Find XYZ.

You can see its status is Cancelled.

  1. Go to Invoice Documents view.
  2. Find ABC.
  3. Select Cancel.
  4. Check the data and select Save.

You get the error message Save Failed and the document cannot be processed.

Cause

The Customer Invoice was posted on a period which is now closed in accounting, this is preventing the Cancellation Invoice from getting released.

In order to release this document, the Posting Date must be changed to one in an open accounting period.

Resolution

You can follow these steps to solve this issue and release the cancellation invoice:

  1. Go to Customer Invoicing work centre.
  2. Go to Invoice Documents view.
  3. Find ABC.
  4. Select Cancel.
  5. Select View All.
  6. Change the Posting Date.
  7. Select Save.

The Cancellation Invoice is successfully saved and released.

Alternatively, you can reopen the accounting period on which the cancellation invoice is trying to get posted.

Keywords

KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP Business ByDesign all versions