SAP Knowledge Base Article - Public

2543495 - Unable to add Custom field created on Tickets screen of HTML to Tickets screen of RUI

Symptom

You have created a Custom field using SDK on Ticket screen of HTML and you are not able to add the same field on Ticket screen of RUI

Reproducing the Issue

1.Login to system in RUI.

2.Go to Service Work Center.

3. Click on Tickets.

4. Open any Ticket.

5. Click on User name button on top right of screen.

6. Select 'Open Layout in HMTL5' option form dropdown.

7. HTML5 layout opens.

8. Enter Adaptation Mode.

9. Click on Edit Master Layout.

10. Try to add the custom field that you have created on HTML screen.

11. You are not able to find the field.

Cause

The Tickets screen  of HTML5 is different from that of Ticket  screen of RUI

Resolution

Fields added to Tickets screen of HTML5 via SDK should be added again on Tickets  screen of RUI via SDK.

The path to Tickets screen of RUI is: /BYD_COD/ServiceOnDemand/Collaboration/COD_SR_TI

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP Cloud for Customer add-ins all versions