SAP Knowledge Base Article - Public

2543476 - In a Ticket, the Filter and Sorting Option on the Column Channel is Missing

Symptom

In a Ticket, the filter and sorting option on the column Channel is missing.

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. In the OWL(Object Work List) there is column name Channel.

When you click on column name Channel, there is no option to filter or sort on this column.

Cause

The channel field is a dedicated field and currently within the UI framework we don’t have this option to have a sorting or filtering on these kinds of fields.

Resolution

This is an expected system behavior.

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711