SAP Knowledge Base Article - Public

2543359 - System Allows User to Enter The Team Which is Not in Master Data.

Symptom

 System allows user to enter the team which is not in master data.

 

Reproducing the Issue

  1. Go to service work center.
  2. Choose the view tickets.
  3. Find ABC (ABC represnet ticket id)
  4. Go to edit mode.
  5. In the filed Agent choose the value help.
  6. Enter any random value that does not exist in master data.
  7. Choose save.
  8. System allows to save the data with error message "please enter valid object ID".

Cause

Ticket Object allows saving of non-existing master data reference like product, team, agent...etc.

Resolution

This is standard and expected behavior.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Hybris Cloud for Customer 1708