SAP Knowledge Base Article - Public

2543156 - Phone Number Field Contains Alphabets

Symptom

You are able to save Alphabets in Phone Number field.

Reproducing the Issue

  1. Go to Customers work center.
  2. Go to Accounts view.
  3. Open Account 123(123 is the Account Id).
  4. Click on Edit.
  5. In the Phone field enter Alphabets for example - ABCDEFGHIJ.
  6. Save the changes.

The Phone number is saved successfully and system does not throw any error or warning.

Cause

The Alphanumeric or Alphabetical values are valid and indeed required in some cases.

Especially in US, Alphanumerical Phone Numbers have established as they are more convenient to remember and could have a better recognition value than Numerical ones.
For example: A Customer support number could be advertised as follows:
Alpha: 0040-CUSTSUPPORT
Numerical: 0040-28787877678

System only checks the entry for special characters like "<>.,!§% &(@€".If you enter these characters the system will remove them from the telephone-field as they are not valid.
Alphanumeric values will remain in the field as they are valid components of Phone Numbers.

Resolution

The is the expected System behavior.

Keywords

KBA , phone , mobile , alpha , LOD-CRM-ACC , Account , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711