SAP Knowledge Base Article - Public

2543120 - An Error on Quick Create of a New Appointment

Symptom

An error occurs on creating of a New Appointment.

Reproducing the Issue

  1. Go to the Activities work center.
  2. Go to the Appointments view.
  3. Click on the New button to Quick Create a New Appointment.

The below error messages are trigger.

  • Party configuration error: No access step config found (scheme '&APPT&', step '&34&'/'&0000000010 &'
  • Please enter a part with role Organizer.
  • Please enter a party with role Employee Responsible.

Cause

There is no determination maintain for the Party Role as Account, under the fine-tune activity related to an Appointment.

Resolution

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view and click on Open Activity List.
  3. Search for the Fine-Tune activity with name Activities and open it.
  4. Click on the hyperlink Maintain Involved Parties for Appointments and open it.
  5. Select the Party Role as Account and click on the Maintain Determination.
  6. As there is no Active rule check ,you need to maintain atleast one determination rule for an Account's party role.
  7. Save and close the changes.

Now, on creating a New Appointment you will no more get an error message as earliar.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP HYBRIS C4C CORE all versions