2542964 - Capture Signature Button not Available in HTML5

SAP Knowledge Base Article - Public

2542964 - Capture Signature Button not Available in HTML5

Symptom

Unable to find the Capture Signature Button in Tickets

Reproducing the Issue

  1. Log in to HTML5 client.
  2. Go to Tickets.
  3. Open any Ticket.
  4. Click on Actions.
  5. Capture Signature Button is not available.

Cause

Capture Signature functionality is available only in Responsive UI (Fiori Client) and Extended App, not in HTML5.

Resolution

This is the current system behavior.

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711