SAP Knowledge Base Article - Public

2542952 - Employee Delta Report throws error: "Authentication Failed. Attempted login from unauthorized IP"

Symptom

While querying CompoundEmployee API Data through the Employee Delta Export spreadsheet, the following Error message is thrown:

"Authentication Failed. Attempted login from unauthorized IP"

errorMessage.png

Environment

SuccessFactors

Employee Delta Export spreadsheet

Reproducing the Issue

  1. Download the Employee Delta Export and the Excel Add-In from Admin Centre  [For further details please refer to KBA 2358156 - How to query data using the MS Excel Add-In from Successfactors]
  2. Download and install the Excel Add-In and open the Employee Delta Export
  3. Enter the relevant parameters related to connection settings  [For further details please refer to KBA 2358156 - How to query data using the MS Excel Add-In from Successfactors]
  4. Click on Get Data
  5. Note the "Authentication Failed. Attempted login from unauthorized IP" error

Cause

The SuccessFactors HCM Suite has the ability to restrict a user account used for API access to certain IP addresses. This also applies to the API used by the Excel application.

Resolution

1. Go to Admin Tools > Password & Login Policy Settings

2. Choose the link Set API login exceptions

3. Choose the Add button

4. Specify Username, Maximum password age = 0, and your IP addresses

config.png

See Also

2358156 - How to query data using the MS Excel Add-In from Successfactors

Keywords

Employee Delta Export CompoundEmployee API , KBA , LOD-SF-INT-CE , Compound Employee API , LOD-SF-INT , SF Integrations - EC Payroll, Boomi/ HCI, API , Problem

Product

SAP SuccessFactors HCM Suite all versions