SAP Knowledge Base Article - Public

2542784 - Stop C4C Customers From Replicating From C4C to ERP

Symptom

You wish to stop C4C Customers from replicating from C4C to ERP.

Reproducing the Issue

Prerequisite: You have scoped Integration between SAP C4C and SAP ERP.

1. A customer is replicated from SAP ERP to C4C.

2. You update a customer in C4C.

Result: You see the system has attempted to replicate the information back to ERP in the Web Service Message Monitor.

Cause

The behaviour you are seeing within the System is expected as you have scoped the question Do you want to replicate accounts and contacts from your cloud solution to your SAP ERP solution?.

Therefore, if a customer in C4C which has been replicated from ERP is updated in C4C, it is then re-replicated back to ERP to update the change and to ensure consistency between the two systems.

The system will always try to replicate information to maintain data consistency between both ERP and C4C.

 

 

Resolution

Please amend the question Do you want to replicate accounts and contacts from your cloud solution to your SAP ERP solution? and uncheck this option.

 

c4creplication.PNG

Keywords

KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP HYBRIS C4C CORE all versions