SAP Knowledge Base Article - Public

2542721 - Answer Score Key Figure Shows 0 Value

Symptom

Answer Score Key figure shows 0 value for Ticket Survey Answers Data source.

Reproducing the Issue

  1. Go to the Business Analytics work center.
  2. View Design Data source.
  3. Open Data source: Ticket Survey Answers

Key figure Answer score has zero value.

Cause

  1. Go to the Surveys work center.
  2. Open the Survey.
  3. Under tab Design Open the Question

The Score for the answers is 0.2.png

Resolution

Give values for score for each Answers. Scores are only available for Question type Multiple Choice.

Keywords

KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP HYBRIS C4C CORE all versions