SAP Knowledge Base Article - Public

2542370 - Error "There were problems getting attachment data" in Attachment Portlet

Symptom

Profile portlets that contain attachment fields show the following error: "There were problems getting attachment data".

Environment

SuccessFactors Employee Profile

Reproducing the Issue

Go to Employee Profile/People Profile and verify that there are attachment fields showing as "There were problems getting attachment data"

Cause

This is caused by importing portlet data of a portlet that has attachment fields using "Importing Extended User Information", with overwrite option.

Resolution

Fields with attachments can only be imported through a backend job, so that the files can be taken from the SFTP Server. In case they are imported on the Admin Center, only the text fields present on the .csv will be kept, and the attachments will be removed, causing this issue.

Keywords

Attachment Block, PP3 Attachment Error , KBA , LOD-SF-EP , Employee Profile , LOD-SF-EP-PP3 , People Profile , LOD-SF-EP-V12 , Employee profile V12 , Problem

Product

SAP SuccessFactors HCM Core all versions