2542282 - The Account Country Code Remains the Same After Editing the Account's Country

SAP Knowledge Base Article - Public

2542282 - The Account Country Code Remains the Same After Editing the Account's Country

Symptom

You changed the Account's country (e.g. from Czech Republic to Germany) and noticed the country code prefix from Phone field did not change, remaining the same country code from Czech Republic.

Reproducing the Issue

  1. Go to Customer WoC and Accounts view;
  2. Create an Account (e.g from Czech Republic);
  3. Then Edit the Country of the created Account to another Country (e.g Germany);
  4. You will see that the country code number remains the same of the first Country (e.g Czech Republic);

Cause

The above scenario occurs because the system cannot distinguish anymore if the Country Code Prefix was added by the system defaulting or if the user added it manually.

Resolution

This is the expected system behavior.

Keywords

KBA , SRD-CC , Cross Components , Product Enhancement

Product

SAP Hybris Cloud for Customer all versions