2542098 - The 'Role' field is Missing in Workflow Define Actions for Account Business Object

SAP Knowledge Base Article - Public

2542098 - The 'Role' field is Missing in Workflow Define Actions for Account Business Object

Symptom

The Role field is missing under Define Action in Account Workflow Rules.

Reproducing the Issue

  1. Go to the Administrator workcenter.
  2. Select the Workflow Rules view.
  3. Click on 'New' for creating new workflow rule.
  4. Select Business Object: Account.
  5. Go to 3rd step 'Define Actions'.
  6. Select Rule Type: Field Update.
  7. Click on Add
  8. Standard field 'Role' is not available in Field dropdown.

Cause

Currently in C4C is not possible to select a field 'Role' under define actions for BO Account.

Resolution

This is the existing behavior of SAP Hybris Cloud for Customer.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708